Security Awareness Training

CSI can design and present customised security or safety awareness programs specific to your organisational requirements. Our trainers have the real-life experience and tools to provide confidence in dealing with matters of safety. The sessions are interactive and enjoyable.

Conflict Resolution

Increasing skills and self confidence in staff in order to deal with tough situations and challenging customers calmly means less stress, anxiety and emotion when they are confronted with difficult behaviours.

A program suitable for all workplaces which can be tailored to suit your needs. Essential where a proactive rather than a reactive approach is needed.

This course is suitable for those who may be required to deal with aggressive clients, are exposed to violence in the workplace or other conflict situations.

This training equips workers with vital knowledge and skills on how to recognise, defuse and report challenging situations involving co-workers, employees or other parties.

Highly practical training not only develops understanding of conflict management principles; it applies them in realistic simulations designed to give skills that can be used immediately in the workplace. This means better outcomes, less staff down-time and a safer, more productive workplace.

This program can be customised to meet specific organisational needs.

Half day and full day training options are available. The session focuses on the application of practical skills. Scenarios can be customised to specific workplace examples.

IT Security Awareness Training

The most often overlooked and misunderstood component of Information Security is the human element.

At all levels of business operations from the board to the boots on the ground, our behaviour has an undeniable impact on operational security.

With over 90% of all cybersecurity events being directly attributed to human error or malicious action from insiders, investing in developing a culture around sound Information Security practices makes a good return on investment.

CSI can offer multi-faceted Information Security training for your staff which will have a flow on effect to your clients, and supply chain and further strengthen your business goodwill.

If it is a simple one-off workshop or an ongoing education program, CSI can present directly or partner with recognised global leaders in Security Awareness Training across multiple disciplines.

Frequently Asked Questions

Do your security officers wear a uniform?

Yes, officers on duty are dressed in uniform unless performing plain clothes operations. In this case, they carry a CSI wallet badge for identification purposes and WA Police approved Security licence listing all licence classes and photographic evidence.

How often do you recruit Security Officers?

Best to keep an eye on www.seek.com.au where we advertise job vacancies. If you are interested in joining the CSI team you can contact us direct. We are happy to keep your details on our system and contact you should a vacancy become available.

If I install a CCTV system in my business premises, are you able to provide an ongoing maintenance program?

CSI are happy to prepare an ongoing maintenance arrangement. Our technicians will conduct complete system checks, perform necessary upgrades, and cleaning to ensure your surveillance system is active and not under performing.

What type of training is provided to your Security Officers?

On a regular basis we provide refresher training such as de-escalation of force, predictive profiling, effective community engagement, tactical and operational intelligence, report writing, personable and tactical communication, ethics and professionalism.

Do officers work individually or in groups?

Depending on the assignment, officers can work individually or in a group setting. For example, investigations and consulting are performed with one officer, special events or high crime hot spot areas may have additional officers.

Should I inform my insurance company I have installed a monitored alarm system?

Most insurance companies appreciate you lowering the risk of burglary by installing a monitored security system, and reward you by giving you a discount on your premium, a lower excess or both.

Why do I need a security risk assessment?

Essentially, Security Risk Assessments allow you to identify, analyse and evaluate the security risks that face your organisation, its assets and its people. From here, you become better equipped to mitigate or address these risks.

By conducting an SRA, all areas of your organisation become responsible for and aware of the security risks they face. This leads to greater communication, collaboration, decision making and preparation from every corner of your organisation. Security Risk Assessments are designed to identify security weaknesses within your organisation and to design an effective action plan in response. This ultimately strengthens your organisation, allows you to take ownership of your security and to allocate resources effectively.